shipping + handling

 

 

I. EX-SL is a young company.

II. All orders are hand manufactured with love in South Africa by our small team to assure you the best quality possible, because quality will always come first.

III. We want you to be as excited receiving your purchase as we are making it especially for you!

IV. To ensure orders arrive safely in your hands, they are first shipped from South Africa to France, from where they are sent to you.

V. Although we endeavor to send orders shortly after being placed, a number of factors can influence the shipping process: 
- while some items are immediately available for dispatch, 
- others may still be in transit from South Africa to France and therefore can be affected by numerous aspects such as customs, courier delays, etc. 
- some items of an extensive order may be immediately ready for delivery while some may still be in the process of delivery, effectively putting your order on hold. 
Upon special request we can fast track some orders directly from South Africa to you via express courier. Contact us for more details and accurate shipping costs through want@ex-sl.com

VI. We do our utmost best to ensure you will successfully receive your order. Once dispatched you will be provided with a tracking number so you can track your order through your local post office website.

VII. If not dispatched immediately due to stock availability, orders can take from 2 weeks to 30 days to be processed.
Your order is for a special event? Please keep our delivery times in mind!

VIII. Bear with us, we are growing and finding ways to make this process more efficient for you, our valued and loved EX-SL customer.

IX. We are however here to ensure you a pleasurable shopping experience with us!

X. If you have a question regarding your order not covered in this list, please contact us on want@ex-sl.com